Thriving with the Shift in Human Behavior

Chip McCoy- Recorded Session


History has many examples of markets being recreated due to pairs of technological and behavioral shifts. The winners who thrive are the ones who can recognize the new behaviors and are willing to pivot - even when they missed the early signs.

In a short session with a Genesys Cloud Evangelist, find out what Ice Cream, Video Games, and The Next Normal all have in common and why you will thrive in a distributed world of asynchronous living.

Explore Articles by Chip

Make a CRM System and Cloud the Heart and Soul of Customer Experience

Blog Article

If your contact center solution is the heart of your customer service at scale , your customer relationship management, or CRM, system is the soul.. →

Lessons in the Magic of Personalization and Gamification

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My wife and I just celebrated our 28th honeymoon. Continuing with our Dave Ramsey plan, we saved up for a four-day vacation to Disney World. We chose.. →

How Cloud Improves Customer Service in Mid-Sized Contact Centers

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The holiday season and the close of one year brings on thoughts of a new start in the year ahead. It’s a time to reflect on what has happened in.. →

Improve Your Market Reputation With Microservices

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Do you remember the last time you got stuck in a major traffic jam? Like me, did the experience include a thousand brake lights rolling up over a.. →

5 Contact Center Tech Trends and the Thread That Connects Them

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When you think about the future of contact center technology, how far ahead do you look? Six months? One year? Forrester explored what contact.. →

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5 Contact Center Tech Trends and the Thread That.. → 5 Contact Center Tech Trends and the Thread That.. →

by Chip McCoy

When you think about the future of contact center technology, how far ahead do you look? Six months? One year? Forrester explored what ...

Blog Article
Blog Article
0 Blog-Article-Blog-Article jplist-topic-Chip-McCoy jplist-topic-Genesys jplist-topic-Contact-Center jplist-topic-Tech-Trends 0 360086 360086

5 Contact Center Tech Trends and the Thread That Connects Them

Blog Article

When you think about the future of contact center technology, how far ahead do you look? Six months? One year? Forrester explored what contact center ...

Improve Your Market Reputation With Microservices Improve Your Market Reputation With Microservices

by Chip McCoy

Do you remember the last time you got stuck in a major traffic jam? Like me, did the experience include a thousand brake lights rolling up ...

Blog Article
Blog Article
1 Blog-Article-Blog-Article jplist-topic-Chip-McCoy jplist-topic-Microservices jplist-topic-Genesys 0 360085 360085

Improve Your Market Reputation With Microservices

Blog Article

Do you remember the last time you got stuck in a major traffic jam? Like me, did the experience include a thousand brake lights rolling up over a ...

How Cloud Improves Customer Service in Mid-Sized.. → How Cloud Improves Customer Service in Mid-Sized.. →

by Chip McCoy

The holiday season and the close of one year brings on thoughts of a new start in the year ahead. It’s a time to reflect on what has ...

Blog Article
Blog Article
2 Blog-Article-Blog-Article jplist-topic-Chip-McCoy jplist-topic-cloud jplist-topic-Contact-Center jplist-topic-Genesys 0 360084 360084

How Cloud Improves Customer Service in Mid-Sized Contact Centers

Blog Article

The holiday season and the close of one year brings on thoughts of a new start in the year ahead. It’s a time to reflect on what has happened in ...

Lessons in the Magic of Personalization and.. → Lessons in the Magic of Personalization and.. →

by Chip McCoy

My wife and I just celebrated our 28th honeymoon. Continuing with our Dave Ramsey plan, we saved up for a four-day vacation to Disney ...

Blog Article
Blog Article
3 Blog-Article-Blog-Article jplist-topic-Chip-McCoy jplist-topic-Gamification jplist-topic-Genesys 0 360077 360077 My wife and I just celebrated our 28th honeymoon. Continuing with our Dave Ramsey plan, we saved up for a four-day vacation to Disney World. We chose Disney because of its level of inescapable immersion. We also wanted to feel special through their execution of personalization.

Lessons in the Magic of Personalization and Gamification

Blog Article

My wife and I just celebrated our 28th honeymoon. Continuing with our Dave Ramsey plan, we saved up for a four-day vacation to Disney World. We chose ...

Make a CRM System and Cloud the Heart and Soul of.. → Make a CRM System and Cloud the Heart and Soul of.. →

by Chip McCoy

If your contact center solution is the heart of your customer service at scale, your customer relationship management, or CRM, system is ...

Blog Article
Blog Article
4 Blog-Article-Blog-Article jplist-topic-Chip-McCoy jplist-topic-Genesys jplist-topic-CRM jplist-topic-CX 0 360065 360065 If your contact center solution is the heart of your customer service at scale, your customer relationship management, or CRM, system is the soul of your company’s reputation.

Make a CRM System and Cloud the Heart and Soul of Customer Experience

Blog Article

If your contact center solution is the heart of your customer service at scale, your customer relationship management, or CRM, system is the soul of ...

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