Meet Chip McCoy
“I Help People Remember Why They Matter”
Chip McCoy
Info
| Website: | https://www.genesys.com/blog/author?auth=295 |
| Social: |
Description
I am influencing the communication experiences that you, your children, and your grandchildren will have as we head into the Roaring 20's. I do that by increasing the adoption of Cloud communications through the global leadership of Genesys.
Thriving with the Shift in Human Behavior
Chip McCoy- Recorded Session
History has many examples of markets being recreated due to pairs of technological and behavioral shifts. The winners who thrive are the ones who can recognize the new behaviors and are willing to pivot - even when they missed the early signs.
In a short session with a Genesys Cloud Evangelist, find out what Ice Cream, Video Games, and The Next Normal all have in common and why you will thrive in a distributed world of asynchronous living.
Explore Articles by Chip
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5 Contact Center Tech Trends and the Thread That.. →
5 Contact Center Tech Trends and the Thread That.. →
by Chip McCoy
When you think about the future of contact center technology, how far ahead do you look? Six months? One year? Forrester explored what ...
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When you think about the future of contact center technology, how far ahead do you look? Six months? One year? Forrester explored what contact center technology will look like in 2021, and the future looks exciting. But, in many ways, the future is already here—with visionary companies using, or piloting, these innovative contact methods.
5 Contact Center Tech Trends and the Thread That Connects Them
Blog Article
When you think about the future of contact center technology, how far ahead do you look? Six months? One year? Forrester explored what contact center ...
Improve Your Market Reputation With Microservices
Improve Your Market Reputation With Microservices
by Chip McCoy
Do you remember the last time you got stuck in a major traffic jam? Like me, did the experience include a thousand brake lights rolling up ...
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Do you remember the last time you got stuck in a major traffic jam? Like me, did the experience include a thousand brake lights rolling up over a hill and into the distance? You might have unconsciously compared the traffic freely going in the other direction. Without an idea of why you were delayed or how long it would take to start moving again, you might remember the wave of powerless frustration. Those are the same emotions that your employees and customers feel when your legacy contact center systems break down.
Improve Your Market Reputation With Microservices
Blog Article
Do you remember the last time you got stuck in a major traffic jam? Like me, did the experience include a thousand brake lights rolling up over a ...
How Cloud Improves Customer Service in Mid-Sized.. →
How Cloud Improves Customer Service in Mid-Sized.. →
by Chip McCoy
The holiday season and the close of one year brings on thoughts of a new start in the year ahead. It’s a time to reflect on what has ...
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How Cloud Improves Customer Service in Mid-Sized Contact Centers
Blog Article
The holiday season and the close of one year brings on thoughts of a new start in the year ahead. It’s a time to reflect on what has happened in ...
Lessons in the Magic of Personalization and.. →
Lessons in the Magic of Personalization and.. →
by Chip McCoy
My wife and I just celebrated our 28th honeymoon. Continuing with our Dave Ramsey plan, we saved up for a four-day vacation to Disney ...
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My wife and I just celebrated our 28th honeymoon. Continuing with our Dave Ramsey plan, we saved up for a four-day vacation to Disney World. We chose Disney because of its level of inescapable immersion. We also wanted to feel special through their execution of personalization.
Lessons in the Magic of Personalization and Gamification
Blog Article
My wife and I just celebrated our 28th honeymoon. Continuing with our Dave Ramsey plan, we saved up for a four-day vacation to Disney World. We chose ...
Make a CRM System and Cloud the Heart and Soul of.. →
Make a CRM System and Cloud the Heart and Soul of.. →
by Chip McCoy
If your contact center solution is the heart of your customer service at scale, your customer relationship management, or CRM, system is ...
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jplist-topic-Chip-McCoy jplist-topic-Genesys jplist-topic-CRM jplist-topic-CX
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If your contact center solution is the heart of your customer service at scale, your customer relationship management, or CRM, system is the soul of your company’s reputation.
Make a CRM System and Cloud the Heart and Soul of Customer Experience
Blog Article
If your contact center solution is the heart of your customer service at scale, your customer relationship management, or CRM, system is the soul of ...
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