Chip McCoy

Chip McCoy
Blog Article

How Cloud Improves Customer Service in Mid-Sized Contact Centers

by Chip McCoy

The holiday season and the close of one year brings on thoughts of a new start in the year ahead. It’s a time to reflect on what has happened in 2019 — the joys, the hardships, the triumphs and the mistakes — and set a path to improve for the next year. Typically, the resolutions list includes things like: exercise more, lose weight, spend less time on social media or clean out that overstuffed junk drawer. For contact centers, a move to cloud is one resolution you need to make to ensure you see improvements in 2020.