Chip McCoy

Chip McCoy
Blog Article

5 Contact Center Tech Trends and the Thread That Connects Them

by Chip McCoy

When you think about the future of contact center technology, how far ahead do you look? Six months? One year? Forrester explored what contact center technology will look like in 2021, and the future looks exciting. But, in many ways, the future is already here—with visionary companies using, or piloting, these innovative contact methods.